Businesses need to get inside their customer’s heads in order to better understand what leads to a purchase. An excellent way of doing that is to survey customers and straight out ask them about their experience.
By building a feedback survey into the sales funnel process, you’ll be able to capture real-time feedback on the customer experience. Positive feedback can be automatically funneled to get more glowing online reviews. Negative reviews can be funneled directly to you to privately deal with the issue.
Sign up for free to use our own Survey Funnel Builder
Real Time Customer Feedback
Feedback surveys are most effective right after a customer has made a purchase or interacted with your company. They can also be used to help reactivate old customers to find out if they are still interested in your services.
To get started, sign up for a free account with our survey builder. Next, fill out your profile and then create your first survey. Use our simple builder to create a unique customer feedback survey for your business.
The app will then generate a survey link for you. Share that link with your customers after they make a purchase to see what they really thought.
CXReact Survey Builder Features
- Track your Net Promoter Score (NPS) to see how you perform over time.
- Ask three 5-Star rating questions.
- Encourage customers to leave text comments about their experience.
- Smart routing sends negative reviews privately to the business owner while positive reviews are shared online.
- Increase positive online reviews on Google, Facebook, Yelp, and Yellow Pages.
- Follow up with specific customers to correct any issues they may have had.
- Offer coupons and special offers to increase repeat sales.
- One central dashboard to track all your feedback.
- Export positive reviews as a shareable image for social media.
- Export all reviews in CSV and PDF format for further analysis.
- Customize the content, features, and feel of your survey funnel.
- 100% FREE! Upgrade to get more surveys, more customer responses, and ads removed.
Sign up for FREE to get started getting more reviews, improving your customer experience, and increase repeat sales.